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Terms of service
Maisonnove is the brand name of Maisonnove. These Terms and Conditions govern your access to and use of the website https://maisonnove.uk/ (the Website), operated by Maisonnove, with its registered office at 141-149 Thomson Rd, Wan Chai, Hongkong. These Terms also apply to all products and services offered through the Website.
By visiting the Website or purchasing from us, you agree to be legally bound by these Terms. If you do not accept them, please do not use the Website or our services.
Company name: Maisonnove
Address: 141-149 Thomson Rd, Wan Chai, Hongkong
Email: info@maisonnove.uk
Stay inspired by following @maison_nove_uk and keep your everyday look feeling intentional.
You may browse the Website without creating an account. To place an order or access certain features, registration and acceptance of these Terms are required.
Maisonnove offers fashion products through the Website. These Terms outline the mutual rights and responsibilities between Maisonnove and users of the Website.
This Website is operated by Maisonnove. References to “we,” “us,” and “our” mean Maisonnove.
Any new features, tools, or services added to the Website in the future will also be governed by these Terms. The most current version is always available on this page. Maisonnove may amend these Terms at any time, with changes taking effect once published.
Our online store is powered by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.
SECTION 1 – ONLINE STORE CONDITIONS
By agreeing to these Terms, you confirm that you are legally permitted to enter into a binding agreement under the laws of your country of residence, or that you have obtained consent from a parent or legal guardian if required.
You may not use the Website or its content for unlawful purposes or to violate any applicable laws, including intellectual property regulations.
The use of viruses, malicious code, or any technology intended to damage or disrupt the Website is strictly prohibited.
Any breach of these conditions may result in immediate suspension or termination of access to our services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service or restrict access to the Website at our discretion.
You acknowledge that information transmitted through the Website, excluding payment data, may be transferred across multiple networks and adjusted to meet technical requirements. Payment information is always encrypted during transmission.
You may not copy, reproduce, resell, or exploit any part of the Website, services, or contact information without our prior written consent.
Headings are included for ease of reading only and do not affect the interpretation of these Terms.
SECTION 3 – CONTENT ACCURACY AND TIMELINESS
We make reasonable efforts to ensure the information on the Website is accurate, complete, and current. However, we do not guarantee that all content is error-free or up to date at all times.
Information provided on the Website is for general reference only and should not be relied upon as professional or personalized advice.
We may update or modify Website content at any time but are not obligated to do so. It is your responsibility to monitor changes.
SECTION 4 – CHANGES TO PRODUCTS AND PRICES
Product prices may change at any time without prior notice.
We reserve the right to modify, suspend, or discontinue any product, service, or part of the Website at our discretion.
Maisonnove is not liable for any price adjustments, service interruptions, or product discontinuations.
SECTION 5 – PRODUCT INFORMATION
Some products are available exclusively online and are subject to availability. Returns and exchanges are governed by our Return & Refund Policy.
We aim to display product details and colors as accurately as possible, but display variations may occur depending on your device.
We may limit sales to certain customers, regions, or quantities and may update product descriptions or pricing at any time. Offers are void where prohibited by law.
We do not guarantee that products or services will meet individual expectations or that all defects will be resolved.
SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We reserve the right to refuse or cancel any order. Limits may apply to quantities purchased per order, household, or customer. If an order is affected, we will attempt to notify you using the provided contact details.
You agree to provide current, complete, and accurate account and billing information.
Additional details are available in our Return & Refund Policy.
SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
We may provide access to third-party tools or services that we do not control or monitor.
These tools are offered without warranties of any kind and are used at your own risk.
You are responsible for reviewing and agreeing to the terms of any third-party providers before using their services.
Any future tools or features added to the Website will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS AND CONTENT
The Website may include content or services provided by third parties.
We are not responsible for third-party materials, actions, or websites. External links are provided for convenience only.
You should review the policies and terms of third-party websites before engaging with them. Any complaints regarding third-party products or services should be addressed directly to the relevant provider.
SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK
If you submit content such as reviews, suggestions, or other materials, you grant Maisonnove the right to use, reproduce, publish, and distribute that content without restriction.
We are not required to keep submissions confidential, provide compensation, or respond.
We may remove content that we consider unlawful, offensive, misleading, or inappropriate.
You confirm that your submissions do not violate third-party rights, contain harmful software, or include false information. You are solely responsible for your contributions.
We are not liable for user-generated or third-party content displayed on the Website.
SECTION 10 – PERSONAL INFORMATION
Personal information provided through the Website is handled in accordance with our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on the Website may contain errors or omissions related to product descriptions, pricing, promotions, shipping details, delivery times, or availability.
We reserve the right to correct such issues or cancel orders if information is inaccurate, at any time and without prior notice, even after an order has been placed.
We are not obligated to update or clarify information except where required by law. The presence of an update date does not guarantee that all information is current.
SECTION 12 – UNACCEPTABLE USES
You are prohibited from using the Website or its content to:
(a) violate laws or regulations;
(b) encourage unlawful conduct;
(c) breach international, national, or local laws;
(d) infringe intellectual property rights;
(e) harass, abuse, insult, defame, or discriminate;
(f) spread false or misleading information;
(g) distribute harmful software or malware;
(h) collect personal data without authorization;
(i) engage in spam, phishing, or scraping;
(j) use the Website for offensive or unethical purposes;
(k) interfere with security features of the Website or related services.
We may restrict or terminate access for violations of these rules.
SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY
We do not guarantee uninterrupted, secure, or error-free operation of the Website or services.
Results obtained through the use of our services are not guaranteed.
We may suspend or discontinue services at any time without notice.
All products and services are provided on an “as is” and “as available” basis, without warranties of any kind.
Maisonnove and its affiliates are not liable for any damages, including lost profits, data loss, or other indirect or consequential damages, even if advised of the possibility. Where liability limitations are restricted by law, the minimum allowable limits apply.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Maisonnove, its affiliates, employees, and partners from any claims or expenses arising from your breach of these Terms, violation of laws, or infringement of third-party rights.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.
SECTION 16 – TERMINATION
Obligations and liabilities incurred before termination will survive termination.
You may stop using the Website at any time. If you breach these Terms, we may terminate or suspend your access without notice.
SECTION 17 – COMPLETE AGREEMENT
Failure to enforce any provision does not waive our rights.
These Terms, together with referenced policies, represent the entire agreement between you and Maisonnove.
Any ambiguity will not be interpreted against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms and any related agreements are governed by the laws of Hong Kong.
SECTION 19 – CHANGES TO TERMS OF SERVICE
The latest version of these Terms is always available on this page.
Maisonnove may update or replace these Terms at any time. Continued use of the Website after changes indicates acceptance of the revised Terms.
SECTION 20 – RETURNS AND REFUNDS
At Maisonnove, we want every purchase to feel considered and confident. If something does not meet your expectations, we offer a clear and fair return process.
You may request a return within 60 days from the date your order is delivered.
Returned items must be unused, unworn, in their original condition, and include all original packaging and tags.
There are no restocking fees.
To start a return, please contact us at info@maisonnove.uk and include your order number.
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method.
Exchanges are available upon request and subject to product availability.
Once your return is received and inspected, refunds are processed within 7 business days. Your bank or payment provider may require additional time to complete the transfer.
If you have any questions, you can contact us anytime at info@maisonnove.uk.
SECTION 21 – CONTACT INFORMATION
For questions, feedback, or support, please contact us:
Company name: Maisonnove
Address: 141-149 Thomson Rd, Wan Chai, Hongkong
Email: info@maisonnove.uk
Stay inspired by following @maison_nove_uk and keep your everyday look feeling intentional.
We appreciate you shopping with Maisonnove and sharing in our approach to thoughtful, expressive fashion.