Privacy policy

Privacy matters to us because trust is part of the shopping experience. This policy explains how personal information is handled when you browse, shop, or get in touch with Maisonnove. By using our website, you acknowledge and accept the practices outlined below. If you do not agree, please refrain from using our services.

Who We Are
Company name: Maisonnove
Address: 141-149 Thomson Rd, Wan Chai, Hongkong
Email: info@maisonnove.uk

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Data We Collect
When you use our website, we may collect:

• Technical data such as your IP address, browser type, and time zone
• Personal information you provide when placing an order, including your name, email address, phone number, shipping address, and payment details
• Information you share when contacting us, such as customer support inquiries

How We Use Your Data
We use your data to:

• Process and deliver your orders accurately
• Respond to questions and provide customer support
• Protect our website and reduce the risk of fraud
• Improve and personalize your shopping experience
• Send updates, offers, or marketing messages only if you have chosen to receive them

Sharing Your Data
Your information is shared only when necessary and only with trusted partners, such as:

• Payment service providers
• Shipping and courier companies
• Technical and marketing service providers such as Shopify
  We do not sell or rent personal data to third parties.

Cookies
Our website uses cookies to:

• Remember your preferences
• Enhance website functionality and performance
• Display content that is more relevant to your interests
  You can adjust cookie settings in your browser at any time. Please note that disabling cookies may affect certain website features.

Your Rights
You have the right to:

• Access the personal data we hold about you
• Request corrections or deletion of your data
• Limit how your data is processed
• Receive a portable copy of your data
• Withdraw consent at any time, including opting out of newsletters
  To exercise any of these rights, contact us at info@maisonnove.uk.

Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal data from individuals under 18 years of age. If such data is identified, it will be removed promptly.

International Data Transfers
If you are located in Hong Kong, please be aware that your personal information may be processed or stored outside of Hong Kong. This may include countries such as the United States, where our trusted partners operate, including payment processors, technology platforms, and logistics providers.
We take appropriate measures to ensure that international data transfers are handled securely and in line with applicable data protection standards.

Data Security and Retention
We apply reasonable security measures to protect your personal information. Data is retained only for as long as necessary to:

• Provide our services
• Comply with legal requirements
• Address disputes or enforce agreements

Updates to This Policy
This Privacy Policy may be updated from time to time. The most current version will always apply and will be available on the Maisonnove website. We encourage you to review it periodically.

Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:

Company name: Maisonnove
Address: 141-149 Thomson Rd, Wan Chai, Hongkong
Email: info@maisonnove.uk

Stay inspired by following @maison_nove_uk and keep your everyday look feeling intentional.

Thank you for choosing Maisonnove. We are committed to safeguarding your personal information while providing a smooth and dependable shopping experience.